He said that whenever he calls their internet provider’s customer service hotline, they put him on hold for 30 minutes and ask him to wait until they file a report regarding his complaint. we don’t receive it, we cannot serve them,” Rillera told VICE World News.įor Rillera, a patchy internet connection means a loss of about $1,000 per week. So when they book online, even if they do have internet in their area, we cannot receive it. But he regularly encounters internet connectivity problems, which frustrates his customers and impedes his business. He provides trucking and delivery services to small businesses, which are bookable through an app. Christian Rillera is the 27-year-old founder and CEO of online third-party logistics company T & C Logistics.
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